Let's make things clear.
A few things to know
Good questions.
Straight answers.
Is Direct To Home built for HVAC companies?
Yes. HVAC is our focus. We configure your call intake, service-area questions, scheduling rules, and estimate follow-up around your heating and cooling business. Repair calls and replacement inquiries can follow different paths based on your agreed setup.
How much does it cost?
We build a proposal around your HVAC business, the services you choose, and the customization you need. Your written proposal confirms the included services, configuration, support and account-specific commercial terms before enrollment.
Can it fit the way my business works?
We agree on your service area, answers, coverage, scheduling rules, and handoffs. Additional locations, integrations, and custom workflows are scoped separately.
Does it answer every call?
Coverage can be configured for all incoming calls, overflow when your team is busy, or after-hours calls, depending on your account.
How do the three products differ?
Capture brings together your HVAC website, AI call intake, and booking. Convert includes Capture plus two-way texting, webchat, lead history, follow-up, reviews and Google Business Profile management. Growth includes Convert plus SEO, GEO and local lead generation. Your proposal defines the scope.
How do I book a demo?
Call (217) 866-0999 at any time. The AI receptionist demo line is available 24/7 and can collect your details and help arrange the next step.
Does the free demonstration start a subscription?
No. Listening to the recorded call or requesting a tailored demonstration does not activate a paid subscription. After reviewing your coverage, call volume, workflow and scope, we provide a written proposal for your approval.
Is advertising spend included?
Your proposal confirms included campaign work and any separate advertising spend or additional customization.
A confirmation should match the appointment.
An appointment request is not the same as a confirmed booking. When you evaluate a receptionist, check that what the caller hears matches the saved appointment—not just a suggested time.
Checks in our demonstration software
DTH’s automated booking tests include these situations:
- The time is no longer available
- The test checks that the request stops before creating a contact or appointment.
- The calendar request loses its response
- The test keeps the outcome uncertain and checks that retrying the request does not send another appointment-creation attempt.
- The saved appointment cannot be verified
- The test checks that the outcome remains uncertain. A later check can confirm a matching saved appointment without creating it again.
These are software tests with simulated calendar responses. They are not customer bookings or proof that your live phone routing, calendar and handoffs are ready.
What to ask for in your demo
Ask to compare the conversation with the resulting test message or appointment record. Check the intended calendar, date, time, timezone and status. Agree who handles the next step if the result cannot be confirmed.
Your written scope defines the coverage and configuration; account-specific tests come before customer launch.
Request a tailored demoLet your next hello do more.
Hear how Deb handles a conversation, or tell us where your HVAC team needs help. We’ll build the demo around your calls, estimates and follow-up.
FASTEST WAY TO STARTCall Deb for a demo
Speak with Deb, our AI receptionist · (217) 866-0999
AI receptionist demo line · Available 24/7